SDI - SERVICE DESK MANAGER QUALIFICATION
Service Desk Manager Qualification, that is SD0-302 , has the latest real questions out .
anyone who is preparing for SD0-302 should pay attention to the below real questions which may help you familiar with test :
What is the key outcome of keeping commitments to users, team members and organisations?
A. It boosts credibility, trust and customer satisfaction
B. It boosts the teams importance and status
C. It enhances the problem-solving capability of the team
D. It demonstrates dedication to continued service improvement
Answer: A
2. Which of these options is NOT an element of successful project management?
A. Managing costs
B. Ensuring a continual improvement focus
C. Developing technical solutions
D. Defining project objectives
Answer: C
3. Which of these options is the best way in which you can use formal or informal networks to help develop
your ideas?
A. Recommend holding off-site meetings in a local pub
B. Develop scenarios that will demonstrate how your suggestions and plans will raise everyones profiles
C. Hold meetings with stakeholders to obtain their support for your proposals
D. Hold meetings with your team to discuss aspects of your proposals
Answer: C
4. You are trying to promote the Service Desk through a variety of recognised and effective channels.
Which of these statements best describes a channel to use?
A. Articles in the local newspaper and Have a Go days
B. Open house days and distributing Service Desk fliers
C. Distributing free pens and Service Desk induction training
D. Induction training and team-building away days
Answer: B
more real questions you d better pay visit to passcert
